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The terms that apply when you use hvacemeraldstatic.com, request service, approve work, or receive HVAC services from EMERALD STATIC LLC.
In short: By using our website, requesting service, approving an estimate, or paying an invoice, you agree to these terms.
These Terms of Service ("Terms") govern your use of hvacemeraldstatic.com and the HVAC services provided by EMERALD STATIC LLC. If you do not agree to these Terms, do not use the website or request services.
If you request service on behalf of another person, business, landlord, tenant, homeowners association, property manager, or organization, you represent that you are authorized to do so.
In short: We provide HVAC inspections, repairs, maintenance, installations, ductwork, controls, and indoor air quality services.
EMERALD STATIC LLC provides heating, cooling, heat pump, ductwork, airflow, thermostat, maintenance, and indoor air quality services for residential and light commercial customers. Services may include inspections, estimates, repairs, tune-ups, installations, replacement equipment, maintenance plans, emergency dispatch, and related support.
Information on the website is general and does not replace a site-specific diagnosis, code review, load calculation, estimate, or written agreement.
In short: A website form is a request, not a confirmed appointment, until we contact you and confirm the details.
Requests submitted through the website, by phone, email, text, or other communication channels are requests only. An appointment is confirmed only after we accept the request and agree on an arrival window or service plan.
Emergency service is subject to technician availability, weather, road conditions, safety, parts availability, and existing dispatch commitments. Arrival windows are estimates and are not guarantees.
In short: We diagnose first, quote the work, and need your approval before starting billable repairs or installations.
An inspection, trip, or consultation fee may apply and will be disclosed before dispatch or service where practical. Estimates are based on visible conditions, information available at the time, and assumptions stated in the estimate.
You authorize work by approving an estimate, signing a work order, confirming by message, paying a deposit, or otherwise clearly approving the scope. If hidden conditions, code issues, unsafe equipment, unavailable parts, or additional defects are discovered, we may pause work and provide a revised estimate.
In short: You are responsible for approved charges, deposits, taxes, and any agreed fees when due.
Prices may include labor, materials, parts, equipment, permits, disposal, inspection fees, emergency or after-hours charges, taxes, payment processing costs where lawful, and other approved items. Payment is due according to the invoice, estimate, maintenance plan, or written agreement.
We may require a deposit before ordering equipment, reserving installation dates, or beginning larger jobs. Deposits are applied to the final balance unless otherwise stated.
If a payment is declined, reversed, disputed, or unpaid, you remain responsible for valid charges. Please contact us promptly about billing questions so we can review and resolve them.
In short: Our refund, cancellation, and fulfillment rules are published separately and are part of these Terms.
Our Refund and Cancellation Policy and Service Delivery Policy are incorporated into these Terms. They explain cancellation windows, deposits, inspection fees, service timing, no-shipping expectations for service work, and how concerns are handled.
In short: Safe access, accurate information, and authority to approve work help us complete the job properly.
In short: We may stop or decline work if conditions are unsafe, unlawful, or materially different from what was expected.
We may refuse, pause, or reschedule work if we encounter unsafe conditions, suspected gas leaks, electrical hazards, structural concerns, hazardous materials, blocked access, aggressive animals, severe weather, or conditions outside the approved scope.
If we identify a condition that may create immediate risk, we may recommend shutdown, disconnection, repair, replacement, or referral to an appropriate specialist or authority. We are not responsible for pre-existing defects, code violations, hidden damage, or work performed by others.
In short: We stand behind our work, and equipment warranties are usually provided by the manufacturer.
Labor and workmanship warranties, if any, are stated on the applicable estimate, invoice, maintenance plan, or written agreement. Manufacturer warranties for parts and equipment are governed by the manufacturer's terms and may require registration, routine maintenance, proof of purchase, and proper use.
Warranty coverage does not apply to misuse, lack of maintenance, unauthorized repairs, power issues, acts of nature, owner-supplied parts, pre-existing defects, or conditions outside our control unless expressly stated in writing.
In short: Use the website lawfully and do not interfere with its operation.
In short: Our Privacy Policy explains how we collect and use information, including service and payment-related data.
Our Privacy Policy explains how we handle personal information. By submitting a request or communicating with us, you agree that we may contact you about scheduling, estimates, service, billing, maintenance, warranty, and related customer support matters.
You are responsible for message, data, or carrier charges from your phone, internet, or email provider. You can ask us to stop non-essential marketing messages, but we may still send service, safety, billing, and legal communications.
In short: We are responsible for our work as required by law, but we do not accept unlimited liability for indirect or unforeseeable losses.
The website is provided for general information on an "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or complete.
To the fullest extent allowed by law, EMERALD STATIC LLC will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost use, business interruption, loss of data, or loss caused by delays outside our control.
Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence, willful misconduct, or other non-waivable rights.
In short: Please contact us first so we can try to resolve concerns quickly and directly.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law rules. Before filing a claim, both parties agree to try in good faith to resolve the dispute informally by contacting the other party and allowing a reasonable opportunity to respond.
If a dispute cannot be resolved informally, any court proceeding will be brought in a court with proper jurisdiction in Wyoming, unless applicable consumer law requires a different venue.
In short: We may update these Terms, and the posted version controls future website use and service requests.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Changes apply prospectively unless otherwise required by law or agreed in writing.
Questions about these Terms may be sent to: