Home/Refund and Cancellation Policy
Clear rules for cancellations, deposits, inspection fees, refunds, credits, and service concerns.
This Refund and Cancellation Policy applies to HVAC service requests, inspection visits, repairs, tune-ups, maintenance plans, estimates, deposits, parts, equipment, and installations provided by EMERALD STATIC LLC.
Because HVAC work often involves dispatch time, technician labor, ordered parts, custom equipment, permits, and supplier restocking rules, refund eligibility depends on the type and status of the service.
Inspection, consultation, dispatch, trip, emergency, and after-hours fees are generally non-refundable once a technician has been dispatched, arrived, or performed the inspection work.
If we cancel a visit before dispatch or cannot provide the scheduled service for reasons within our control, we may refund prepaid Inspection or trip fees or apply them as a credit, depending on the circumstances.
Deposits may be required for replacement equipment, installations, special-order parts, maintenance plans, or larger projects. Deposits are applied to the final invoice unless otherwise stated.
Deposits are refundable if you cancel before we order parts or equipment, reserve non-cancellable labor, pull permits, or incur project-specific costs. Once costs are incurred, the refundable amount may be reduced by supplier charges, restocking fees, permit costs, design time, administrative costs, and other non-recoverable expenses.
Fees for completed inspections, repairs, tune-ups, maintenance visits, installations, and other labor are not refundable solely because you later choose a different contractor, decline recommended additional work, or experience a separate issue not caused by our work.
If you believe our workmanship caused a problem, contact us promptly. Where a workmanship warranty applies, our usual remedy is to inspect and correct covered work rather than issue a refund. Manufacturer parts and equipment warranties are handled under the manufacturer's rules.
Installed parts, opened materials, custom items, electrical components, refrigerant, filters, special-order equipment, and used materials are generally non-refundable except as required by law or covered by an applicable warranty.
Returned or cancelled equipment may be subject to supplier approval, inspection, shipping, handling, or restocking charges.
Maintenance plan fees, renewal terms, included visits, discounts, and cancellation terms are stated in the applicable plan documents or invoice. If a plan is cancelled, any refund or credit may be reduced by the value of visits, discounts, priority service, or other benefits already used.
Approved refunds are usually returned to the original payment method when practical. Processing times depend on banks, card networks, and payment providers. We may issue a credit instead of a refund where allowed and appropriate.
Refund requests should include your name, service address, invoice or estimate number, payment date, and a short explanation of the issue.
Please contact us first about billing questions, duplicate charges, refund requests, or service concerns. We will review the account, invoice, work notes, payment status, and service details and respond in good faith.
Submitting false or premature payment disputes may delay resolution. This policy does not limit any non-waivable consumer rights you may have under applicable law.
Refund, cancellation, and billing questions may be sent to: