Service Delivery Policy

01 Overview

EMERALD STATIC LLC provides local HVAC services, not shipped goods. Service delivery normally occurs at the customer's property, business location, rental property, or another authorized service address.

This policy explains what customers can expect after requesting or purchasing a service, estimate, inspection, repair, maintenance plan, or installation.

02 Service Area

We serve customers in our local service area where technician availability, travel distance, and scheduling allow. We may decline or refer requests outside that area.

03 Request and Confirmation Process

• You submit a request by phone, website form, email, text, or other approved communication channel.
• We review the information, urgency, location, and technician availability.
• We contact you to confirm details, ask follow-up questions, and schedule an appointment window or estimate visit.
• A request is not confirmed until we accept it and provide a time window, dispatch confirmation, or written next step.

04 Timing and Arrival Windows

Arrival windows and completion times are estimates. Weather, road conditions, emergency calls, unsafe conditions, parts availability, supplier delays, permit requirements, prior jobs, and customer access issues can affect timing.

Emergency and no-heat/no-cool calls are prioritized when practical, but response times are not guaranteed unless expressly stated in a written agreement.

05 How Services Are Fulfilled

Depending on the service, fulfillment may include a site visit, system checks, airflow and comfort checks, repair work, tune-up tasks, installation, equipment startup, thermostat setup, documentation, or follow-up recommendations.

For replacement equipment and larger projects, fulfillment may require ordering equipment, scheduling labor, obtaining permits, coordinating inspections, and returning for startup or final adjustments.

06 Shipping and Delivery of Physical Goods

We generally do not ship products directly to customers through this website. Parts, equipment, filters, thermostats, or materials are typically supplied and delivered as part of an on-site HVAC service or installation.

If a physical item is ever sold for shipment, the applicable invoice or written agreement will state shipping method, timing, cost, risk of loss, and return terms.

07 Customer Access Requirements

• Provide safe access to the service address, equipment, panels, thermostats, crawl spaces, attics, rooftops, gates, pets, parking, and work areas.
• Ensure an adult or authorized representative is available when required.
• Provide accurate contact information and respond promptly to scheduling or access questions.
• Notify us before arrival about hazardous conditions, tenant restrictions, owner approvals, warranty limitations, or prior work by others.

08 Completion and Documentation

A service may be considered delivered when the scheduled inspection, repair, tune-up, consultation, installation milestone, or other approved scope has been performed, even if additional recommendations or follow-up work remain.

We may provide invoices, receipts, estimates, service notes, photos, recommendations, maintenance reminders, warranty information, or other documentation electronically or on paper.

09 Delays, Parts, and Backorders

Some repairs and installations depend on parts, equipment, supplier stock, permits, inspections, weather, or manufacturer technical support. We will communicate material delays when reasonably practical and may offer alternative options where available.

10 Contact Us

Questions about service delivery or appointment status may be sent to:

• EMERALD STATIC LLC - 1718 Park Side Ct, Sheridan, WY 82801, USA
• Phone: +1 (307) 555-0109
• Email: hi@hvacemeraldstatic.com