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How EMERALD STATIC LLC collects, uses, shares, and protects information when you visit hvacemeraldstatic.com, request HVAC service, or communicate with us.
EMERALD STATIC LLC ("we," "us," or "our") operates hvacemeraldstatic.com and provides residential and light commercial HVAC services in our service area. This Privacy Policy explains what information we collect, why we collect it, how we share it, and the choices you have.
This policy applies to information collected through our website, service request forms, phone calls, email, text messages, invoices, estimates, and other customer communications.
We collect information you provide directly, information generated when you use the website, and information needed to schedule, quote, perform, bill, and support HVAC services.
Where privacy laws require a legal basis, we process personal information under one or more of the following bases: performance of a contract or steps before entering a contract, legitimate business interests, consent, and compliance with legal obligations.
Examples include using your contact and service information to schedule and perform HVAC work, using billing information to complete payment and accounting obligations, using consent where required for marketing or non-essential cookies, and keeping records where required by law.
If you pay an invoice, deposit, inspection fee, maintenance plan fee, or other charge online or by card, payment information is processed by a third-party payment provider that maintains payment card security controls. We do not intentionally collect or store full payment card numbers on this website.
We may receive transaction details such as payment amount, payment status, date, invoice number, authorization status, card brand, last four digits, billing contact details, and fraud or dispute information needed for accounting, receipts, refunds, and support.
If your browser sends a Global Privacy Control signal, we treat it as a request to turn off Marketing for that browser. This means targeted advertising, ad pixels, and similar marketing tools will be suppressed even if a prior choice allowed them.
You can also use to turn Marketing off for this browser.
We keep information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining equipment and warranty records, accounting, tax, business records, legal compliance, resolving disputes, and preventing fraud.
Service, invoice, warranty, and tax records may be retained for several years where required or recommended for business, legal, and accounting purposes. We delete or anonymize information when it is no longer reasonably needed, unless retention is required by law or necessary to protect our rights.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These include limited access to customer records, secure transmission where available, vendor review, and payment processing through a secure provider that follows payment card security standards.
No website, email system, or storage method is perfectly secure. Please do not submit full payment card numbers, passwords, or highly sensitive information through general contact forms or ordinary email.
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about how personal information is used and shared.
California residents may request to know, correct, or delete personal information, and may opt out of any sale or sharing of personal information if such activity ever occurs. We do not sell personal information or share it for targeted advertising based on the data practices described in this policy.
To exercise a privacy right, contact us using the details below. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights.
For browser-level cookie choices, use Cookie Settings or Your Privacy Choices in the footer. These controls save your preference in this browser and may need to be repeated if you clear browser storage or use a different device.
Our website and HVAC services are intended for adults and property owners, tenants, managers, or authorized representatives. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us so we can delete it.
We are based in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where our vendors operate. Those locations may have privacy laws different from your home jurisdiction.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated by email, website notice, or other reasonable means.
Questions or privacy requests may be sent to: